You're too busy running the property to figure out AI. That's where I come in.
Most hoteliers are buried in day-to-day operations and short-staffed schedules — there's no time to evaluate what AI can actually do for the property. I bring 20+ years of hospitality operations and a working knowledge of the tools that reduce labor hours, increase revenue, and make the job better for the team you already have. The best technology doesn't replace the human touch — it gives you the room to deliver it.
Operations come first. AI is the lever.
You didn't get into hospitality to manage software vendors. Between covering shifts, chasing housekeeping, answering after-hours calls, and trying to hold onto good staff, there's no bandwidth left for "future technology." Meanwhile the tools that would actually help — AI front-desk coverage, automated guest comms, live room-status boards, AI-assisted onboarding — sit on the shelf because no one has time to evaluate them.
After two decades in this business, I've noticed something: the properties that thrive aren't the ones chasing every new tool. They're the ones that stopped the leaks first, then added technology only where it actually mattered.
That's the gap I close. I take the operator's seat next to you, identify where the property is leaking labor hours and revenue, and quietly deploy the AI and SOPs that give your team their day back.
Reduce labor hours
AI absorbs the repetitive front-desk, housekeeping, and admin work that's burning out your team and your overtime budget.
Increase revenue
Capture every after-hours inquiry, lift direct bookings, automate upsells, and recover the reviews driving rate compression.
Raise job satisfaction
When systems handle the fire drills, your front desk and housekeepers stop quitting — and start recommending the job to friends.
20+ years in hospitality. I've worked every shift you're trying to cover.
I started in hospitality at the front desk and worked my way through F&B, housekeeping coordination, night audit, and general manager seats at boutique and rural properties. I've personally opened hotels, run multimillion-dollar renovations, covered no-show housekeepers on turn days, and taken the 11 PM call about a broken A/C unit in 214.
That's why working with me doesn't feel like a tech vendor's pitch. It feels like the conversation we'd have over coffee in your lobby — focused on the operational realities that actually move labor cost, guest satisfaction, and staff retention at a property your size.
Most hoteliers I talk to are stretched too thin to evaluate AI on top of everything else. You don't have time to demo six platforms, read a hundred integration docs, and figure out which ones survive your PMS. I do that work for you — then we deploy only the pieces that pay back inside 90 days.
- Front desk, F&B, housekeeping, and GM experience — not just consulting
- Hotel openings, renovations, and capital projects delivered on owner's-rep terms
- AI tools selected, integrated, and run for you — no vendor babysitting
- You work directly with me, not a junior account team
Six areas where small properties leak labor and revenue.
Front Desk & After-Hours Coverage
Deploy an AI receptionist that answers every call in seconds, qualifies the request, books direct, and only escalates true emergencies to the on-call manager. Recovers direct bookings and protects your team from interruption.
Housekeeping Coordination
Replace radios and paper sheets with a live room-status board so the front desk, housekeeping, and maintenance see the same truth. Cuts the awkward check-in wait that drives one-star reviews.
Guest Communication
Personalized pre-arrival, two-way SMS for in-stay requests, and a post-stay review ask routed by sentiment. Lifts review volume, ratings, and direct rebookings.
F&B Operations & Revenue
Connect guest F&B requests to kitchen and billing automatically, and implement dynamic pricing, upselling, waste tracking, and menu engineering that protect margin and lift average check.
Employee Experience & Retention
Documented workflows for the top 20 front-desk and housekeeping tasks, plus an AI assistant new hires can ask in plain English. New staff hit competence in days, not months — and stay longer.
PMS & AI Readiness
Quick audit of your PMS, channel manager, and comms tools to confirm what can be integrated today and what needs swapping. Avoids buying AI that has nowhere to live.
Take the free 5-minute Hospitality AI Audit
15 questions, no signup. You'll get a friction score across six operational areas, an estimate of weekly labor hours leaked, and the three highest-leverage fixes for your property. It's the same diagnostic I run on day one of every engagement.