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Hospitality Consulting · Free Self-Audit

The Hospitality AI Audit

A free 5-minute self-assessment for boutique hotels, rural inns, and motels (8–200 keys). Score six operational areas, see where labor and revenue are leaking, and get the three highest-leverage fixes for your property.

8–200 keys ~5 minutes Free, no signup

What is the Hospitality AI Audit?

The Hospitality AI Audit is a free 5-minute self-assessment for owners and general managers of boutique hotels, rural inns, motels, and bed & breakfasts (typically 8–200 keys). It scores six operational areas — front desk coverage, housekeeping coordination, guest communication, food & beverage operations, employee retention, and AI/PMS readiness — and returns the three highest-leverage AI and operations fixes for your property. Built on 20+ years of hands-on hospitality operations experience.

Want the bigger picture first? Read about my hospitality consulting practice →

Who it's for
Boutique hotels, inns, motels, B&Bs (8–200 keys)
Time to complete
~5 minutes, 15 questions, no signup
What you get
Friction score, labor-leak estimate, top 3 fixes
Self-Audit

15 questions. One honest snapshot.

Answer for how things actually run today — not how the brand standard says they should. Your results stay on this page.

Front Desk · Q1

How are after-hours guest calls handled today (late check-in, lockouts, A/C not working)?

Front Desk · Q2

How often does your front desk get pulled away from a guest to answer the phone?

Front Desk · Q3

How many direct booking inquiries (call, email, web form) go unanswered for more than 2 hours?

Housekeeping · Q4

How is the daily room assignment and turn status communicated to housekeeping?

Housekeeping · Q5

How often does the front desk get caught between an arriving guest and a room that isn't ready?

Guest Comms · Q6

What does your pre-arrival communication look like?

Guest Comms · Q7

How do you handle common in-stay requests (extra towels, late checkout, restaurant recs)?

Guest Comms · Q8

Are review requests sent automatically after departure?

Retention · Q9

What is your annual line-staff turnover (front desk + housekeeping)?

Retention · Q10

How structured is onboarding for a new front-desk hire?

Retention · Q11

How much time per week does your GM or owner spend on tasks a system could do (scheduling, payroll prep, rekeys, vendor calls)?

AI Readiness · Q12

What PMS / booking platform do you run?

AI Readiness · Q13

Have you tried any AI tools (chatbot, AI phone, review responder) at the property?

F&B · Q14

If your property serves food & beverage, how are guest orders, reservations, and special requests handled?

F&B · Q15

If your property has F&B, how is revenue managed — pricing, upselling, waste tracking, and menu engineering?

Answer all 15 questions to see your score.
Beyond the audit

Hospitality consulting, built on 20+ years on the floor.

This audit is the front door to my consulting practice. If you want the bigger picture — how I work with boutique hotels, inns, and motels to reduce labor, lift revenue, and keep good staff longer — start there.

Hospitality FAQ

Common questions from boutique hotel & motel owners