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Process

SMS Agent — Interactive walkthrough

Click any step to reveal the payloads moving across the wire, the server logs it produces, and the resulting state change in the database.

10 steps
  1. 1
    json
    businesses row after sign-up
    {
  "id": "biz_01H...",
  "owner_user_id": "auth_9f...",
  "name": "North Bay Plumbing",
  "forward_to_number": "+17075550142",
  "twilio_number": null,
  "activated_at": null
}
  2. 2
  3. 3
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  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
One platform, two webhooks, infinite numbers

Every client shares the same /api/public/twilio/sms and /api/public/twilio/voice endpoints. The handler resolves the right business by the inbound To number — so onboarding the 500th client is the same flow as the first.